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Technical Account Management

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February 14, 2023 |

Program Overview


The EfficientIP Technical Account Management Partner Managed Services is designed to be included in any partner managed services offer and positioned to optimize the speed of communication concerning critical operational changes within your customers’ environment in order to help rapidly address any challenges faced.


Program Description


EfficientIP Technical Account Management Partner Managed Services provides you with a designated representative and advocate for your organization inside EfficientIP, the Technical Account Manager (TAM). The TAM will facilitate priority resolution of service issues and keep information flowing, developing a symbiotic relationship between your organization and EfficientIP.


Acting as your advocate within EfficientIP, the TAM will relay and push your request to appropriate persons internally. The TAM will also coordinate any internal resources as required in order to speed up, secure and enhance all EfficientIP operational services-related activities to make sure that they receive proper handling and attention.

Partner Profile


All EfficientIP Partners are eligible to benefit from the Technical Account Management Partner Managed Services. This one year subscription will fit with any Partner seeking for his customers:

  • Regular feedback on operational activities (e.g support activity,
    bugfix, services contract status)
  • Escalation Management in addition to normal escalation process
  • Proactive communication (e.g. versioning, new features)


Read solution brief here.

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